Booking Policy

By booking an appointment at Skin Love, you agree to the following policies. Please note the following cancellation policies are set in place to ensure our day runs smoothly and your treatment is carefully prepared for you. We have  an extensive cancellation / wait list and can not possibly fill appointment slots at such short notice.

Cancellations: Cancellations made the day before and of your appointment require a 50% cancellation fee of the entire booked treatment. This fee will be sent via a text message detailing payment details. You will not be resheduled until payment is made. If you do not make payment within 24hrs, any future appointments will be cancelled on our end. 

Resheduling: Resheduling the day before your appointment is classed as a cancellation and requires a 50% cancellation fee of the entire booked treatment. This fee will be sent via a text message detailing payment details. You will not be resheduled until payment is made. If you do not make payment within 24hrs, any future appointments will be cancelled on our end. 

No Shows: If you do not show up to your appointment, 100% of your booked treatment is required as a no show payment
. This fee will be sent via a text message detailing payment details. You will not be rebooked until payment is made. If you do not make payment within 24hrs, any future appointments will be cancelled on our end. 

Please note, the following illness policy is set in place for your own and our staffs health and safety. The below are still subject to our cancellation policy

Cold Sores: Please reshedule your appointment if you have a present cold sore. We can not, and will not, perform any treatments that involve touching the mouth or lip area whilst a cold sore is present. If you come to an appointment with a cold sore present you will be resheduled and required to pay the entire booked treatment fee.  

Cold / Flu: Please reshedule your appintment if you have any flu like symptoms. 
We will not perform any treatments if any flu like symptoms are shown. If you come to an appointment with a cold sore present you will be resheduled and required to pay the entire booked treatment fee.  

Botox / Fillers: Please reshduele your appointment if you have had any botox within the last 2 weeks, or filler within the last 4-6 weeks. We will not be liable for any movement of injectables and will not perform any treatments within these time frames.